As the Library Director, my role is to be the liaison to the Friends group and provide a vision for the type of library we would like to have at Santa Barbara City College. The Library does most of the administrative aspects of the Friends, such as collecting money and sending letters and announcements. I also must cultivate a relationship between myself and the members of the Board. One element that is particularly important is I am in regular contact with the Board president – this makes certain we are on the same page as we move forward with projects. The Friends operate through a 7-member board alongside a wider body of Council Members who contribute annual dues to fund the projects. In order to help keep them larger body engaged, we hold three luncheons per year with a special speaker from campus – typically a professor who is doing something interesting or unique, but who also has a relationship with the library.

There are challenges associated with a functioning Friends group, but the passion and creativity of the Friends of the Luria Library has created a positive exchange. Simply because we are in Santa Barbara, doesn’t mean that our Friends are all huge donors to the college. In fact, the percentage of large donors among the Board and Council is very small. They are passionate about student engagement, student success, and the library.

Next steps…completing the Friends web site.
#miscjoy #libraries

Better Communication

No matter your age, it’s important to embrace new communication technologies. In particular, I’ve found text messaging and instant messaging to be highly effective in working with my staff. Most likely your organization has an instant messaging tool. Are you using it? Text messaging is particularly useful if you have a younger staff (under 40) and there are tools such as Group Me that lets you group message. By integrating around Google products such as gVoice, gMail, and gDocs managers have the ability to have a personal database with all the communication and document resources in one place. For example, collaborative work functions very well using Google Docs because it’s an anytime/anywhere solution with built in tracking. Do you post your email address on invoices and other communication from the organization?

In addition to tools that help you communicate and collaborate more effectively, managers should embrace the use of social media to stay informed and stay connected with the profession. The big players, who aren’t going away any time soon, are Facebook and Twitter. Have you taken the time to learn these tools and apply them professionally? In my career, these tools are one of my primary sources of professional development.

Increasing Efficiency

In addition to effective communication, managers are always looking for methods to increase efficiency. I’ve already mentioned a couple of the tools above, but this can be expanded to include Google Calendar, Doodle, and Remember the Milk (RTM). The calendar is a powerful tool providing many layers of calendaring and sharing. Do you have an organization where you can’t schedule meetings because everyone doesn’t use the same calendar tool? Then Doodle is a useful solution for scheduling meetings. Keeping our tasks in order, with useful text reminders, is something that RTM can provide anyone for a small fee. One final piece of technology that I can’t imagine living without is Dropbox. This cloud-based storage service is dead simple to use, very secure, and gives users access to files from anywhere (plus is a good backup solution).

Learn More

I’ve only highlighted a few of the possible technology tools that managers can use to be more efficient and effective. As a manager, I use each of these on a regular basis and have integrated them into my work flow. If you’d like to learn more about how this works, then join me for two workshops on June 2 and June 9. It’s being provided by ALA TechSource under the name Using Technology in Library Management: Skills for More Efficient Administration and Communication.

Consider the possibility of framing critical thinking and 21st century literacy within the framework of blogging. It’s not really a new idea, nor a very innovative idea, but today I was afforded the opportunity to see what it might be like. I was invited to an English class, one level below college English, that has been using blogging this semester to share their writing. The professor asked me to come to the class and use blogs to open a discussion on critical thinking. There wasn’t really a “research” component to the visit, just more of a discussion. I was invited because we were recently talking about blogging and I had shared some recent research on the topic (see Beyond Peer Reviewed Articles)

The class was fun. It was interactive. It was informative. It was relaxed. It was engaging. And I’d love to do it again.

I’ve taught social media independently of my librarian role, and have definitely included elements from the social media landscape within the framework of my traditional library instruction sessions. This English class felt different. This felt richer. This felt more appropriate to student learning. We can all see the content landscape shifting and students need these skills to understand, think, and navigate effectively. Faculty need to embrace it.

This was my first time with this format, and I only prepared a most basic framework (links) for the discussion. I’d like to do this again with other classes. So much valuable content is provided using blogging foundations – even from traditional media sources. How can students capitalize on this content? How can faculty learn to embrace this content as appropriate for learning?

The expanded hours do take a little juggling because of staffing — hourly workers, adjunct librarians, etc — but we made it work. The library will now be open from 10:00am-10:00pm on Sunday through the end of the semester. Today is the first day of our expanded hours and, ironically, I am working the circulation desk to cover for our regular staff person. It’s fun to be here on Sunday and see the type of work that occurs (and I can wear sneakers). The library is active and alive.

Until today, our normal opening time was 1:30. At 10am we had 3 people waiting to get into the building, at 11am we had 19 people in the building, at 12pm we had 44 people, and at 1pm we had 109 people. With limited marketing – a post on Facebook and Twitter earlier in the week and a few signs posted on the library doors on Friday – we have a minor success for the first day. I suspect that once the word gets out that we’ll see more students in the morning. The other side of the coin is remaining open until 10pm rather than 9pm; this matches our weekday hours.

How do we measure success? Is there a magic number of students to support the extra hours? Creating an excellent community college library means setting ourselves apart from the others. How many other community college libraries are open on Sunday?

Time will tell. Right now, I’m happy we can offer the expanded hours for those who are present.

Being out front, wanting to lead, is something I’ve always done. I can manage many tasks at one time across a wide range of areas – committees, politics, spiritual, home. It seems to be a gift because it comes naturally for me . But the gift of abundance does also must have a balance. Most of the time my life feels in balance, but there comes a time when it feels like the house of cards will fall.

My goal is to present for those around me. This means that “my tasks” sometimes get put aside for the benefit of those who work for me and those who I mentor and support. Because this goal of presence is mine, I do it with joy and awareness. The others in my life, both at home and at work, hold no responsibility for my feeling of imbalance. As a Library Director, I let the day take me with it and there must be space in the calendar to allow for flexibility. As a husband and father, I let the evening take me with it even if the “work” tasks were left incomplete. Though I don’t do this 100%, it is an intentional goal and practice. As Catherine Hakala-Ausperk wrote in Be A Great Boss, “being prepared for permanent whitewater will give you the attitude you need for that day.”

The benefits of being available are immeasurable. There are costs, of course, but I believe the benefits outweigh the costs. It is the human connection that will have a lasting impact, not completing the report or reading the background material or finalizing that budget. Those things are important too, and they will get done, but I’ve set my priority elsewhere. When imbalance arrives, which it did yesterday, then I can use the tools of my practice to keep me centered. It could mean that I close my office door and focus on checking off a few items on the task list (which I didn’t do yesterday). It could mean staying up a little later or getting up a little earlier. Finding joy in the anxiety and fear is possible. Being present, sharing with someone, writing a blog post, they all contribute to balance.

(Recently I committed to writing 250-words a day, but I missed a couple days. That’s part of the letting go too, so here’s my post now.)

I have a long history of seemingly radical politics, social justice efforts, and personal action to effect change in the world. In recent years I’ve probably become less radicalized because I’ve had a difficult time connecting with other radicals – the anger, the frustration, the drama are challenging.

I also have an awareness of the apparent contradictory nature of the world I live in – comfortable life, good work, professional travel, nice clothes, extreme hunger, poverty, economic collapse, environmental disaster, etc. This is my life and perhaps I judge myself to harshly. All these elements make up my being. They are connected.

Today I feel inspired to embrace this contradiction. People are so full of kindness, generosity, and intelligence. We are also full of many challenges and personal struggles. We smoke. We drink. We swear. We stumble. And yet it doesn’t mean we can’t be kind and generous. the people I’ve interacted with today demonstrate this to me.

I’m feeling the Interbeing nature of my life from experiences today. Thank you to those who touched me today. Good people are here. Please help me to keep my eyes open.

I’ve known for several months about this introduction, and tomorrow is the big day to introduce Raj Patel. I read his most recent book, watched some video interviews, read a few book reviews, communicated with him via email, had a conference call with him to discuss themes, and made a few notes here and there. Despite this effort over a period of months it comes down to the night before and I’m actually giving the introduction some form.

I must work better under pressure. In my experience, when it’s real and the times up, then the creativity is released.

I loved the book. I love the themes. I’m a radical with socialist leanings. I’m deeply committed to equality, the environment, reducing consumption, and generosity. As a Buddhist, it’s easier to understand and embrace his solutions. Radical democracy, with full engagement of the population, is what we need and what is being proposed by the author.

Here’s the challenge. He’s speaking (and I’m introducing) in front of 3,000 academic librarians. Certainly a more liberal bunch than the average American but not uniformly so. I’m aware of this potentially more “general” audience and yet perhaps this isn’t necessary? Maybe I let it be what it is without any sugarcoating? After all, a few years ago we had John Waters give the keynote. It’s a librarian audience but the author has something to offer us that can be applied to scholarship and the dissemination of information.

I’m very excited. The introduction is written. I’ve rehearsed and will rehearse again few more times. Now I’d like to find a good iPad teleprompter app to scroll the intro.

www.youtube.com/watch?v=iSbFJ-Ok8Zo

This invite-only event came together around a series of OCLC-identified game changers for community colleges. They did a pretty good job of identifying themes in order to frame our discussion. As we sat around discussing these themes, a great deal of experience was brought into the room and we stepped in directions beyond the five game changers that were initially presented. The five brought to the table were (1) exploding registrations and student populations, (2) budgets, (3) eBooks, (4) working with faculty, particularly adjunct, and (5) leadership and succession.

The list brought to the table does encompass many of the common themes we are experiencing at the community college level. I found the discussion to be rich, informed, and enlightening. No answers were provided but awareness of these themes is important as we proceed in our libraries. My hope is that others can engage in this type of discussion in the future – perhaps regionally – to help frame our status in the academy. 

In the course of the discussion, I came away with ideas to explore on my campus. Here’s my action list from the gathering.

• Make certain tutors receive training on financial aid, registration, etc. because they often are required to support students in those areas in the library.
• Request a counselor in the Library during the first week of school.
• Look at the Bergen mobile site.
• Consider a Library Only Fee – is that feasible in California? Is it wise?
• Some colleges are implementing variable tuition – charge different fees for different courses.
• Can an ebook in our collection function as a textbook (if simultaneous access is support)?
• Special events for adjuncts in evening/weekend or classroom drop in just to say hello and make connection.

Though we did discuss a few other game changers, I’m curious if any readers can identify game changers for community college libraries in the next five years that haven’t been included above?

My experience has been that one can customize the director position to be who we are as individuals; to be honest about our style and personality. I wouldn’t want to work for a disingenuous person, and I try to reflect that in my director role. Do I wear slacks and nice shirt? Most of time, but I like to look good. I also try to present myself professionally since I represent the library to many of our constituants. I don’t wear ties – don’t like them! My experience also tells me that when I was ready, the position appeared. For some this occurs quickly, others enjoy lingering in their profession by offering valuable service to their community in non-director positions.

This is good and needed.

I’m in my second Library Director position. In between the two, I worked as a classroom-based professor/reference librarian and as a systems librarian. Those two roles were just what I needed between the two director roles. I can honestly say that I’m a much better director this second time round; I needed more experience. Looking back, I’m not even sure I’d want to have worked for me the first time round but it did give some good lessons for this time.

Though Meredith was reflecting on moving from frontline librarian to director, I’m reading this with reflections of moving in other directions. As a Library Director, I periodically think about what it might be like to work as an non-library academic dean or vice-president. Could I ever leave librarianship?

I’m not ready now, but it’s fun to consider. When I’m ready, the position will appear.